Act within 72 hours
Report within 24 hours (CBN allows another 48 hours if you explain delays), keep evidence for the first 72 hours, and tell us if other banks are involved.
Report authorised push payment fraud within 72 hours, capture every instruction, and download a case pack that any bank or law enforcement unit can review instantly.
Act within 72 hours
Report within 24 hours (CBN allows another 48 hours if you explain delays), keep evidence for the first 72 hours, and tell us if other banks are involved.
Official channels only
You can report through the hotline, WhatsApp, email, or the web form below. We never ask you to install remote control apps.
Audit-ready case packs
Every submission generates a zipped evidence pack (complaint letter, timeline, uploaded files) you can send to your bank, solicitor, or police unit.
Report through any channel
CBN APP fraud guidance requires hotline, email, mobile app, social media, and toll-free support. Every contact listed here is monitored around the clock by TrustOps.
Toll-free hotline
0800-TRUSTOPS (24/7)
WhatsApp help desk
wa.me/2348008738737?text=E-Fraud%20Watchrescue@qubicweb.com
Official social handle
@qubicwatch (X, Instagram)
Emergency checklist
Gather transaction IDs, beneficiary accounts, screenshots of conversations, and any stop-payment instructions you already issued. The checklist takes under two minutes.
Why we ask for this informationCBN APP FRAUD DRAFT
The new Rescue module (hosted on Qubicweb) enforces every requirement in the CBN/NDPR guidance: 30-minute multi-institution alerts, acknowledgement within 24 hours, 14 working-day conclusions, and reimbursement decisions within 48 hours.
Victims can start on WhatsApp or the hotline, pass the eligibility checklist, submit structured evidence, and download regulator-ready case packs right away.
SLA timeline
Notify other institution
If funds left your bank, the originating institution must alert the destination within 30 minutes.
Acknowledgement
CBN requires an acknowledgement within 24 hours.
Investigation decision
The APP fraud exposure draft expects a conclusion within 14 working days.
Reimbursement window
Where refunds apply they must be paid within 48 hours of the decision.
Entry points
Your privacy
Built so you can warn the next person without putting yourself at risk.